All prepped for an exciting trip with Sun Country from the O’Hare International Airport? You have displayed the perfect page if you are here to get answers related to your pre or post-flight procedures. When you enter the bustling terminal, you will notice a number of facilities awaiting you. In this blog, you will get a chance to discover various features and services of the Sun Country ORD Terminal – O’Hare International Airport, all of which contribute to a smooth and comfortable travel experience.
Info on Arrivals and Departures
Sun Country arrives and departs from the Terminal 5 at O’Hare International Airport. The airlines fly to and from ORD daily, connecting over 90 destinations across the world.
Arrival:
- Sun Country flight arrives at Terminal 5, according to your flight schedule.
- The very first step after landing is to proceed to the immigration and customs area.
- After clearing the post-flight formalities, passengers can collect their baggage from the designated carousels and exit the secure area.
- Now, you can look for ground transportation options, depending on your choice and budget.
Departure:
- You can catch your flight from Terminal 5 at ORD.
- As soon as passengers reach the terminal, they must proceed to the assigned check-in counters to drop off their baggage and collect their boarding passes.
- After clearing security, passengers can head to their gate and present their pass to the flight attendant.
Contact Details
As soon as you reach the terminal, you rush from counter to counter without accurate knowledge to complete your pre-flight procedures. Here, we have different platforms through which you can contact the terminal staff and learn about the Terminal 5. Before putting forward to the airport, consider making connections with the officials.
| Airport Name | Chicago O’Hare International Airport |
| Sun Country ORD Address | 10000 W Balmoral Ave, Chicago, IL 60666, United States |
| IATA Code | ORD |
| Sun Country ORD Contact No | +1 800-832-6352 |
| Sun Country O’Hare International Airport Terminal | Terminal 5 |
| Working Hours | Daily 24 Hours |
| Official Website | www.suncountry.com |
| YouTube Official | Sun Country Airlines – YouTube |
| Facebook Handle | www.facebook.com/suncountryair |
| Twitter Profile | twitter.com/suncountryair |
| Instagram Official Site | www.instagram.com/suncountryair |
Amenities at O’Hare International Airport
Booking your flight and grabbing your seat is not enough for successful air travel. To make the most of your trip, you must know the various resources and services the Sun Country Terminal 5 offers to its customers. Once you are well aware of all the facilities mentioned below, you can take your trip to new heights.
Easy Check-In
For a quick and easy check-in, you can use other methods, such as online check-in or a self-service kiosk located near the check-in counters. If you face any trouble checking in or printing your boarding pass, you can seek guidance from the airport terminal agent. They will also help you change your itinerary or upgrade your cabin to a better class. For a smooth process, reach the terminal 3 hours prior to your flight.
Learn About Cancellation and Refund Policy
If sudden plans arise, Sun Country allows you to reschedule or cancel your flights. But you should be aware of certain conditions and charges. Read Below:
- Cancellations must be made at least 24 hours before your scheduled departure time.
- You will get your refund in the original form of payment.
- Depending on your fare type, fees may apply for changes or cancellations.
Baggage Related Services At Terminal 5
The airlines allow passengers to check in baggage at the airport or online to make the process quick and easy. In case you have excess baggage, you can purchase an extra baggage allowance after contacting customer service representatives. Other than this, you can protect your luggage from damage by using the airline’s baggage wrapping service. Certain items, such as lithium batteries and aerosols, are prohibited.
Is Your Child Traveling Alone?
You can send your child for a solo trip with Sun Country without any stress. The airline assists the solo traveler with check-in, security, and boarding. Here are some key points before reserving a seat:
- A fee applies for each unaccompanied minor per flight.
- You must make a reservation at least 24 hours in advance.
- Children ages 6-11 flying alone must utilize the minor service.
- Parents or guardians must sign the consent form and provide information.
Security Checkpoints: Clear Screening With Ease
The airline has security procedures to ensure passenger and staff safety. Therefore, travelers must learn the airline’s specific regulations. Read Below:
- You must remove electronic devices and liquids from your carry-on baggage and pass through scanners.
- You may have to pass additional screening or security checks.
- Liquids and gels must be in 100ml containers or in a clear plastic bag.
Enjoy Some Extra Perks!
Once you learn about the essential services the airlines offer, you should also consider learning the below facilities to make your travel experience convenient:
| ATMs and Banks | Currency Exchange | Shuttle Services |
| Pharmacy | Rental Cars & Buses | Lounges |
| Infant Rooms | WiFi Connectivity | Parking Area |
| Kids’ Play Ares | Shoeshine | Spa |
| Information Desks | Lost & Found Table | Pharmacy |
| Bars & Restaurants | Pet Relief Area | Books |
Commonly Asked Questions
The airlines operate out of Terminal 5 at O’Hare International Airport.
The airlines operate out of the Terminal 5 at the O’Hare International Airport for departures.
Reach the terminal 2 hours before domestic and 3 hours before international flights.
After their arrival, passengers can look for various ground transportation options, such as buses, shuttles, rental cars, and rideshare.
In addition to other services, you can utilize facilities like lounges, free Wi-Fi, medical services, and various meal options.